Growth Monetization for Syzl

Product designer

Writing Feature Briefs

Milestone Deliverables

Change Requests, and Bug Tracking

UX Research and Insights

Coordinating with Developers

B2C/Software product feature launch with 500+ active users in the first month, leading to revenue growth.

Created a B2B feature to compliment the B2C feature.

Significant increase in recurring booking leading to positive user retention rate.

Comprehensive User Needs: Users needed more than just insurance; they desired features like food safety insurance and access to a robust food community, which we identified as an opportunity to enhance user retention and satisfaction.

Fragmented Insurance Hassles: Users struggled to secure suitable and timely insurance for their kitchen spaces from various external providers, leading to missed bookings, user dissatisfaction, and lost revenue.

Competition Gap: Our competitors lacked this insurance feature, leaving users searching for insurance elsewhere, creating a disjointed user experience.

Legal Complexity: Offering insurance on the platform involved navigating complex legalities, making the implementation challenging and requiring a seamless user experience.

Overall, the feedback from our community was highly positive, and there is eager anticipation for this valuable new feature, which addresses the critical pain points faced by makers in the food industry.

Mobile userflow for buying Insurance & subscription

There were multiple user flows that were mapped out from Manage subscrption page to claiming insurance for both web and mobile & B2B portal for Insurance company.