Glow Atelier Hair: Client Care Workflow Redesign

Glow Atelier Hair already had an online presence, but the client experience still relied heavily on scattered messages, incomplete information, and manual follow-up. Clients had to explain everything through back-and-forth messages, leading to incomplete requests and slow communication.

I rebuilt the entire client journey in Base44 around the way the business actually works.

Instead of asking clients to explain everything through messages, the new experience guides them through the service they need, the condition of their wig, photo uploads, measurements, and local or shipping logistics.

Once submitted, the request automatically becomes a unique Care Ticket. The client can then follow the status, understand the next step, and view the quote and payment journey through one structured record.

The result is more than a redesign. It is a real client care workflow built for a local business, designed to:

Reduce incomplete requests

Improve communication between the business and its clients

Give Glow Atelier Hair a stronger system to grow with

Before: glow-atelier-hair.square.site

After: glow-service-flow.base44.app