Excise Tax System Support (Feb 2008 – Jul 2010)
Leonardo Tadeu Anderson Pinheiro
Managed the support for the Tax Application (Excise Tax) utilized by the US department.
Expertly addressed bugs and issues within established SLAs.
Facilitated transparent communication by sharing customer request statuses in weekly meetings.
Acted as a pivotal liaison between main customers and the IT department.
Delivered precise enhancement estimations upon management requests.
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Posted Sep 15, 2024
Managed the support for the Tax Application (Excise Tax) utilized by the US department.
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ExxonMobil
