Customer Support Specialist

Promptly responded to customer concerns, issues and discrepancies, and resolved all complaints in a timely manner.

Identified common problems and escalated them to management, along with possible suggestions for improvement.

Updated the CRM and ensured account managers were aware of changes within clients.

Maintained customer records and followed up with them on a timely basis for a better customer experience.

Enforced all policies and procedures successfully.

Prepared monthly and quarterly reports of customer satisfaction for senior management