Project Manager in the Regulation Change Team. Led multiple large-scale and simultaneous digital transformation projects involving the implementation of SaaS solutions within a heavily regulated financial services environment (e.g. Consent Management & Consumer Duty). Shared deep understanding of project management methodologies and effective stakeholder communication.

Managed the delivery of a Cookie Compliance & GDPR project, implementing software and new processes across a large web estate, reducing the risk of fines up to £17.5 million.

Reported progress updates to SteerCo (Key Stakeholders: Data Protection Officer, Head of Regulation Change, Marketing, UX).

Ensured alignment of external and internal teams throughout the project.

Scoped the project with Business Analysis to prioritise the most at-risk and urgent deliveries.

Managed risks, issues, and project management processes effectively.

Coordinated with the head of digital to ensure a smooth handover to BAU.

Delivered training to managers on updated processes.

Led the PCI DSS Compliance project to success, achieving PCI Audit and Certification, thereby reducing the risk of card data breaches and potential financial losses.

Managed the delivery of card payment software into RSA’s call centre, ensuring minimal disruption and no loss of sales.

Coordinated technical changes, ensuring alignment between third-party software and internal teams.

Worked closely with SMEs, such as Solution Architects, to maintain high documentation standards.

Managed test teams through SIT, UAT, Go Live, and PGLS.

Followed appropriate governance processes, including Go/No-Go decisions and project checkpoints.

Organised collaboration with call centre teams for testing and reporting post-implementation.

Ensured business readiness and training for operational teams regarding updated processes.

Managed two project workstreams (Culture and Governance, Personal Lines Operational), delivering requirements from communication plans to website changes.

Developed reports for the Executive Board (Key Stakeholders: Executive Board, Head of People, Head of Regulation Change, Head of Operations).

Provided key analytics to the COO for informed decision-making.

Organised project deliverables, ensuring all governance steps were met.

Managed teams, monitored milestone RAGs, and appropriately managed project risks.

Delivered high-priority changes on-time and by the compliance deadline.

Experienced in managing operational workstreams (e.g., call centres) and HR project workstreams.

Project managed the training rollout of consumer duty regulation and managed digital changes to customer-facing websites.

Worked closely with internal audit, working understanding the three lines of defence.

Managed multiple deliverables under pressure and tight deadlines.

Responsible for managing budgets.