Horizon Unified Communications as a Service (UCAAS) B2B

As a UX / UI Designer, my role was to analyze the information architecture, usability, create UX artifacts, conduct user analysis, redesign screens, and task flows for the Horizon cloud-based VoIP management system.

✔ Analysis and redesign of Information Architecture.

✔ UX Artifacts: Personas, scenarios, red route analysis, empathy maps, customer journey maps.

✔ Simplification of tasks and processes related to switchboard configurations: Sales groups, call flows, auto-responder configuration.

✔ Prototyping, wireframing, and creation of high-fidelity designs.

✔ Creation of task flows for the most complex processes.

✔ A/B testing with Lo-Fi wireframes for the most complex system flows.