Scaling and maintaining knowledge across a remote business
Georgina Shute
Coach
Project Manager
How do you know what skills people have in a consultancy and link with like minded people?
My previous company had a challenge scaling and maintaining the skills knowledge we had across our 400+ consultancy business. Which led to long lead times finding people for accounts, skills knowledge being lost and growth stunts.
As the initiative lead I was responsible for driving forward the solution, finding a delivery team and rolling it out across the business within six months.
approach: kick off, discovery, delivery, improve always.
Approach:
Kick off - Understand the problem space, define the north star, identify areas of uncertainty and gel the team
Discovery - Agree ways of working, agree on the problem statement, design the solution, identify milestones, high level estimations of both functional and non functional requirements.
Delivery - Analyse features, prioritise requirements, build the tool, ship the software, reflection points at the end of every two weeks.
I led a team of five alongside client work. My proposed idea was a skills inventory. This catalogue of skills enabled targeted training opportunities, client rotations, training opportunities and helping people connect with likeminded folk.
In the first beta test of 100, 68 people completed the inventory and it was rolled out to the company within 3 months of initial inception. People maintained their own inventory as they saw themselves connecting, progressing with the inventory being a catalyst for this.
2021