Improving Customer Satisfaction with Proactive Software Support
Steve Gichuru
Timely responding to questions/issues via mail. Also, solving tickets to customers satisfaction and creating a rich knowledge base
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Posted Nov 21, 2023
Implemented a proactive software support system that reduced customer response time by 50% and increased customer satisfaction by 20%.
Streamlining Quality Assurance Through Feedback Surveys
Revamping Knowledge Base on FAQs