Streamlining Quality Assurance Through Feedback Surveys
Implemented customer survey through typeform which saw an improved overall product quality by 50%.
QA Tester
Customer Support Representative
Creative Design
Typeform
Revamping Knowledge Base on FAQs
Redesigned the knowledge base and kept it upto date guided by the FAQs.
QA Tester
Customer Support Representative
Creative Design
Zendesk
Zoho
Improving Customer Satisfaction with Proactive Software Support
Implemented a proactive software support system that reduced customer response time by 50% and increased customer satisfaction by 20%.
QA Tester
Customer Support Representative
Creative Design
Gmail
SQL
Zoho