E-Commerce Data Analysis: Solving a 96% Customer Churn Crisis by Zeeshan AkramE-Commerce Data Analysis: Solving a 96% Customer Churn Crisis by Zeeshan Akram
E-Commerce Data Analysis: Solving a 96% Customer Churn Crisis
Analyzed 113k Olist orders using Python, SQL, and Power BI. Found 96.9% churn due to slow northern deliveries. Proposed logistics fixes and retention discounts.