Senior Customer Service Agent at Ecolab
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Customer Success Manager
Customer Support Representative
Admin Support
Senior Customer Service Agent:
• Order entry of Italian customer orders with transactional efficiency
according to pre-defined processes, meeting daily shipping times and
handling any exceptions.
• Active collaboration with colleagues from Front Office, Sales and Pricing
Team for an efficient resolution of order handling issues.
• Responsible for the customer support regarding the new European
regulation on explosive precursors: answering customer queries and
requests via e-mail by collaborating with relevant departments, checking
submitted declarations, uploading and organizing said documents in the
database.
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Posted Jan 16, 2024
As a Senior Customer Service Agent I was in charge of handling orders sent by Italian customer.
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Clients
Ecolab
Tags
Customer Success Manager
Customer Support Representative
Admin Support
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