Overview: A case study of design research as applied in the Healthcare industry. The following images are the slides of a mock presentation presenting a research protocol proposal to stakeholders
⭐️ THE CHALLENGE:
How might one help Memorial Hospital improve the experience of visiting the ER and make sure customers feel cared for?
🚑 THE DELIVERABLE:
I created a resarch protocol research, aimed at finding insights about what makes people feel cared for and how Memorial Hospital might go about incorporating those insights into their current ER setup.
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2021
