Traditional grief support and memorial services remain largely unchanged—static obituaries, physical photo albums, and one-time funeral gatherings that fade from memory. Meanwhile, families increasingly live dispersed across cities and countries, disconnecting from shared rituals and stories that bind generations together. While international markets have seen digital platforms emerge for genealogical research, Indonesia lacked any solution that creates ongoing, interactive relationships with family history through AI technology.
2Sweet.ai addresses this gap as Indonesia's first platform combining AI-powered conversation technology, event coordination tools, and multimedia storytelling into a single ecosystem. The design challenge: creating interfaces that navigate the spectrum from profound grief to joyful celebration, support diverse cultural funeral practices, and make complex AI features feel approachable for users across age groups and technical comfort levels.