One of my clients was struggling to source leads for his local-area building inspection business. Upon inspection he was only being listed on directory listings, resulting in his business not appearing in search results. The directories he was listed in also required monthly charge to stand-out from competitors, meaning he was at the mercy of the directories to generate any business or customer communication. Furthermore, his primary business contact was an '@gmail.com' domain, which looked unprofessional compared to others in his field.