Managed a high volume of customer inquiries, including difficult customers, with a 90% satisfaction rate.
Implemented strategies to de-escalate difficult situations via active listening, addressing customers' concerns, and following up with the case.
0 likes · 15 views · May 16, 2023
Managed a high volume of customer inquiries with a 95% satisfaction rate. Implemented strategies to de-escalate difficult situations and retain customers.
