Customer Service Case Study: Handling Difficult Customers
Managed a high volume of customer inquiries, including difficult customers, with a 90% satisfaction rate.
Implemented strategies to de-escalate difficult situations via active listening, addressing customers' concerns, and following up with the case.
Like this project
0
Posted May 16, 2023
Managed a high volume of customer inquiries with a 95% satisfaction rate. Implemented strategies to de-escalate difficult situations and retain customers.
Likes
0
Views
11
Mock Blog Post: How Car Culture Solidifies in Kuala Lumpur
Mock Blog Post: Kuala Lumpur Public Transport
Product Copy: Lulusta Scented Candles
Blog Post: mLife Staff Blog