Customer Service Case Study: Handling Difficult Customers
Hamizan Hassan
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Posted May 16, 2023
Managed a high volume of customer inquiries with a 95% satisfaction rate. Implemented strategies to de-escalate difficult situations and retain customers.
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Managed a high volume of customer inquiries, including difficult customers, with a 90% satisfaction rate.
Implemented strategies to de-escalate difficult situations via active listening, addressing customers' concerns, and following up with the case.