IT Support & Endpoint Specialist

Daily Job Tasks:

• Collaborated with three cross-functional teams to integrate security protocols, ensuring seamless operations in departments.
• Conducted regular IT security audits and training sessions, enhancing the organizations awareness against potential cyber threats by 15% a year.
• Served as the point of contact for all aspects of information security, including access management, endpoint protection, cloud security, and SOC2 compliance.
• Monitor all endpoints through Intune and Meraki MDM for Anti-Virus, encryption, security updates, and policies, with a 95% success rate.
• Administration of Office365, Azure Active Directory, Google Admin, Adobe, and various other software applications.
• Create various documentation guides or videos to help employees, which reduced daily issues or tickets by 20%.
• Manage all IT assets, passwords, and ticket management through Salesforce.
• Installing, upgrading, and maintaining of over 300+ computers, 150+ phones and many more IoT devices for users and testing.
• Full set up and take down of technical equipment and needs for events, conferences and office needs, three times a year.