IT Support & Endpoint Specialist

Daily Job Tasks:

Collaborated with three cross-functional teams to integrate security protocols, ensuring seamless operations in departments.

Conducted regular IT security audits and training sessions, enhancing the organizations awareness against potential cyber threats by 15% a year.

Served as the point of contact for all aspects of information security, including access management, endpoint protection, cloud security, and SOC2 compliance.

Monitor all endpoints through Intune and Meraki MDM for Anti-Virus, encryption, security updates, and policies, with a 95% success rate.

Administration of Office365, Azure Active Directory, Google Admin, Adobe, and various other software applications.

Create various documentation guides or videos to help employees, which reduced daily issues or tickets by 20%.

Manage all IT assets, passwords, and ticket management through Salesforce.

Installing, upgrading, and maintaining of over 300+ computers, 150+ phones and many more IoT devices for users and testing.

Full set up and take down of technical equipment and needs for events, conferences and office needs, three times a year.