Scalable Trust & Safety Tools for Discord

Discord needed to modernize its Trust & Safety tooling to keep up with explosive user growth. Their internal moderation dashboards were slow, fragmented, and required heavy manual review - slowing response times and limiting visibility into harmful content trends.

Paramint partnered with Discord to overhaul its moderation operations stack. We designed and built:

Event Triage Pipelines – AI-assisted filters to classify, prioritize, and route user reports.

Real-Time Moderation Dashboards – Retool-powered views for agents to act quickly on flagged incidents.

Audit & Investigation Tools – Searchable logs, user history timelines, and rule-based alerts.

LLM Review Workflows – Prompts to summarize message threads and recommend outcomes.

The system scaled to support 8 million+ events/day, with guardrails in place to flag edge cases and ensure human review where needed.

Centralized visibility into user reports, violations, and outcomes

Automated 60% of first-pass content reviews using safe, auditable LLM workflows