Consulted on the best design practice for the existing platform from already existing solutions using the comparative analysis and user interview results

Communicated ambiguous information through storytelling to teammates and the Head of operations to ensure swift design solution approval

Increased Customer retainer-ship by 20% by revamping the onboarding process after usability testing research.

Worked closely with the marketing team to develop clearly the user's need and generate meaningful product ideas and as well measure the effect of already tested ideas

Presented product design ideas to cross-functional teams and senior leadership and Iterated designs to ensure it is easy to build and meet both the customer and stakeholder’s (business) needs.