Say goodbye to manual task
Zaina Namugabo
Say goodbye to manual task routing
I built a fully automated issue management workflow using Monday.com that ensures every problem gets to the right person instantly, every time.
Here's how it works
Issue Logged: The moment an Issue Type column is updated on our board, the automation kicks in immediately.
Smart Routing: The workflow detects which category the issue falls under: 📦 Delivery Tracking | 💬 Guest Complaint/Review | 🔧 Damage & Repair | 💰 Reimbursement
Auto Assignment: Based on the issue type, the right team member is automatically assigned to the task — no manager needed to delegate.
Email Notification: The assignee receives an instant Gmail notification so nothing sits unread or unnoticed.
Slack Alert: A final notification is fired to our #koka-shortlist Slack channel, keeping the whole team in the loop in real time.
No back-and-forth. No dropped balls. No "I didn't know it was mine."
Every issue is owned, tracked, and actioned from the second it's created.
This is what efficient operations look like' less time managing, more time solving.
If your team is still manually assigning tasks, this is your sign to automate.
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Posted Jun 12, 2026
Say goodbye to manual task routing I built a fully automated issue management workflow using Monday.com (http://Monday.com) that ensures every problem gets t...
