Client Health Score System for GoFunnels

In a fast-paced service environment, waiting for clients to raise red flags is no longer an option. To stay ahead, we needed a system that could constantly evaluate client engagement, performance metrics, and delivery satisfaction—automatically.

We developed a Client Health Score System using Replit as the foundation. This lightweight, cloud-based environment allowed us to build, test, and iterate our scoring logic rapidly—without being bottlenecked by infrastructure overhead.

Using Replit, we created a scoring engine that:

Pulls in real-time client data across sprint performance, communication frequency, deliverables, bug reports, and satisfaction surveys.

Assigns weighted scores to multiple parameters (e.g., task completion rate, deadline adherence, meeting participation, feedback positivity).

Aggregates the scores into a single Health Score from 0–100.

Triggers alerts for accounts falling below a custom threshold.

We also integrated visualization dashboards into our internal tools to allow:

Project managers to track trends

Sales/CS teams to spot at-risk accounts

Leadership to make informed decisions on retention strategy

Client: GoFunnels (Digital Automation Agency) Challenge: Several client accounts experienced late deliverables, reduced communication, and quiet offboarding—all without early warning.

Replit Integration:

Developed and tested the scoring algorithm inside Replit for speed and simplicity.

Deployed a daily cron job to refresh scores based on synced ClickUp, Slack, and Notion data.

Integrated results into weekly sprint dashboards and manager alerts.

Result:

Identified 3 at-risk clients within the first 10 days of deployment.

Enabled 2 retention saves by flagging them before feedback surveys turned negative.

Improved sprint accountability across teams as scores became a shared performance indicator.

Stakeholders began using Health Score as a source of truth for overall client engagement.

🔍 Early Risk Detection: Identified at-risk clients 7–10 days earlier than before.

📊 Increased Client Retention: Boosted satisfaction-based retention from 68% to 88%.

🧭 Unified Visibility: All stakeholders—from PMs to leadership—accessed live client health dashboards.

⏱ Saved Time: Replaced manual check-ins with automated daily scoring and alerting.

🎯 Improved Accountability: Teams started owning client outcomes via transparent scoring metrics.💡 Why Replit?

Replit offered the perfect balance of:

Rapid prototyping — no environment setup, just code and test

Realtime collaboration — product and engineering could co-iterate in the browser

Cloud-based execution — enabled daily automation and seamless scaling

The Health Score System transformed the way we manage client success. With Replit as our innovation playground, we went from reactive firefighting to predictive client health monitoring—resulting in stronger relationships, reduced churn, and smarter team execution.