Streamlining Customer Support for EnduraVita

About the Brand: EnduraVita is a premium longevity and anti-aging supplement brand dedicated to enhancing well-being and vitality at every stage of life. With a focus on high-purity formulas (99.8%+), third-party lab verification, and science-backed innovation, EnduraVita quickly gained traction in the health and wellness market as a trusted, effective solution for those looking to age gracefully and energetically.

My Role: As EnduraVita’s customer support partner, I stepped in during a period of rapid growth where the brand was overwhelmed by a surge in customer inquiries across multiple platforms. I took full ownership of their support operations, managing communication through Email, WhatsApp, Facebook, Instagram, Etsy, and Amazon.

My responsibilities included answering product-related questions, tracking orders, processing refunds and replacements, and coordinating directly with the warehouse and shipping teams to ensure timely fulfillment and accurate communication. By maintaining a helpful, responsive tone and consistent service standards, I helped stabilize and streamline their support system.

Results: Over the past 6+ months, we’ve significantly reduced response times, improved customer satisfaction, and built strong operational workflows. EnduraVita’s team can now focus on growth and product development, knowing their customer care is in reliable hands.