I ran a full CRO and heatmap audit, then produced a strategic redesign plan covering brand separation between the Scarves and Baby lines, homepage restructure, navigation improvements, product card standardisation, a dedicated gifting hub, PDP gift upsells, cart AOV nudges, and a UI polish pass across desktop and mobile. Each recommendation was turned into a ready-to-action brief split by role, so the designer and developer could work from separate documents with clear specs, phased timelines, and zero ambiguity.