AI Customer Support & Omnichannel Inbox Design

Services · UI/UX Design · Support Platform · Figma

📲 Messages scattered across WhatsApp, Instagram, SMS, and Web

🤖 Cluttered handoffs between AI chatbots and human support agents

👤 Zero customer context or profile data during live chat sessions

📥 Omnichannel Sidebar — Filter chats by status, assignment, and platform

🔄 Hybrid Handoff — Seamless transition from AI bot response to live agent

📋 Customer Profile Drawer — Instant access to contact details, notes, and activity history

⚡ Smart Composer — Quick slash-commands (/), templates, and task assignments

✔ Sleek 3-column dashboard designed for high-volume support

✔ Unified AI and human agent workflow management

✔ Scalable design system built in Figma

We help startups and growing businesses design and build better digital experiences.

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🌐 Explore Our Work → airzon.agency