AI Customer Support & Omnichannel Inbox Design
Airzon Agency
AI Customer Support & Omnichannel Inbox
Services · UI/UX Design · Support Platform · Figma
❌ Problem
📲 Messages scattered across WhatsApp, Instagram, SMS, and Web
🤖 Cluttered handoffs between AI chatbots and human support agents
👤 Zero customer context or profile data during live chat sessions
💡 Solution
📥 Omnichannel Sidebar — Filter chats by status, assignment, and platform
🔄 Hybrid Handoff — Seamless transition from AI bot response to live agent
📋 Customer Profile Drawer — Instant access to contact details, notes, and activity history
⚡ Smart Composer — Quick slash-commands (
/), templates, and task assignments✨ Outcome
✔ Sleek 3-column dashboard designed for high-volume support
✔ Unified AI and human agent workflow management
✔ Scalable design system built in Figma
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Product Design · UI/UX Design · Figma · Framer · SaaS Dashboard
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Posted Aug 14, 2026
Designed an omnichannel inbox for seamless AI and human support.
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Timeline
Aug 7, 2026 - Aug 8, 2026
