Enhancing User Experience for CHAMP Salesforce Platform

As part of the HCD x UX department, I was tasked with evaluating the CHAMP Salesforce platform to determine how effectively it adheres to HCD x UX best practices. Our goal was to ensure that the platform not only meets the needs of its users but also provides an intuitive and seamless experience. To achieve this, we embarked on a comprehensive process that included discovery, testing, and making strategic recommendations.

Discovery Phase: We began by gaining a deep understanding of the system and its users, examining how they interact with the platform and identifying any potential pain points.

Testing Phase: Next, we rigorously tested the organization of content and navigation within the system to assess how user-friendly and accessible it was.

Recommendations & Minor Suggestions: Based on our findings, we pinpointed key areas for improvement and provided detailed recommendations. Additionally, we offered minor suggestions that would help align the platform more closely with HCD x UX best practices, enhancing overall user satisfaction.

5 months of research culminated in a presentation that was delivered to the CHAMP leadership team. This project was a great opportunity to apply our expertise in human-centered design and user experience, driving meaningful improvements to the CHAMP platform.

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