3 signs your agent needs
Louis Dodou
1 collaborator
3 signs your agent needs better handoff logic:
1. Callers have to repeat themselves after being transferred
2. The agent guesses instead of escalating on unfamiliar questions
3. Context gets lost somewhere between the bot and the human
→ A good handoff is invisible to the caller. That's the bar.
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Posted Sep 21, 2026
3 signs your agent needs better handoff logic: 1. Callers have to repeat themselves after being transferred 2. The agent guesses instead of escalating on unf...
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Sep 2, 2026 - Sep 4, 2026
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