3 signs your agent needs better handoff logic:
1. Callers have to repeat themselves after being transferred
2. The agent guesses instead of escalating on unfamiliar questions
3. Context gets lost somewhere between the bot and the human
→ A good handoff is invisible to the caller. That's the bar.
0 likes · 3 views · Sep 21, 2026
3 signs your agent needs better handoff logic: 1. Callers have to repeat themselves after being transferred 2. The agent guesses instead of escalating on unf...
Timeline
Sep 2, 2026 - Sep 4, 2026
Tags
Collaborators
