Support Efficiency Improvement Project for Phostine Premium Sch

Phostine Premium Schools is a nurturing environment focused on academic excellence, strong values, and holistic growth, led by passionate educators and a commitment to student success.

Led a project to improve support efficiency by developing and deploying over 200 custom response templates (macros). These templates addressed a wide range of common parents' inquiries, enabling faster, more consistent communication across the support team.

Streamline parent support operations

Ensure accurate and uniform messaging

Improve overall customer satisfaction

Collaborated with frontline agents to identify frequent issues

Authored and refined templates based on real interactions with parents

Trained team members on implementing the templates in daily support workflows

Successfully implemented over 200 tailored templates

Reduced average response time significantly

Improved first-contact resolution and overall customer experience