• Provided technical support for iOS, iPadOS, and MacOS systems, including enterprise-level support for Apple Business Manager and solutions like Jamf Pro
• Utilized resources, technology, and problem-solving skills to troubleshoot issues with iPhones, iPads, and Macs.
• Provided expert assistance to customers, including handling escalations and addressing "How To" questions regarding supported Apple software.
• Demonstrated proficiency in resolving billing concerns and issues related to Apple App Store purchases, ensuring customer satisfaction and smooth transactions.
