To create an app or website, it is very important to take into account certain references to be able to analyze what is being done right or wrong in relation to the heuristics proposed by NN Group. This same analysis study is carried out for the clients who want to improve their websites, which are in the process of being redesigned to achieve better usability and accessibility for all users.

This study is carried out by analyzing each screen and click that is made during the entire navigation and on different devices to be able to see the pain points in detail.