Customer Client Management
Favour Dumbi
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Posted Apr 28, 2024
Improved the quality of customer experience by analyzing and redesigning processes and implementing changes based upon monthly and quarterly reports.
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Clients
Access Bank
Collaborated with operation team to provide unrivalled customer experience by engaging our customers with various
product portfolios and launching new unsecured asset products and schemes, which boosted sales growth by 20%.
Recognized as an outstanding staff due to recommendations from supervisors and referrals from existing customers.
Consistently maintained 99% positive customer feedback score.
Successfully managed customer portfolios, service relationships and cross sold financial products, which resulted in
acquiring 100% of customer businesses.