CheckrPay

Alexa Kayman

Mobile Designer

UX Designer

Product Designer

Figma

CheckrPay | Kayman Ventures Mobile Designs

Background

Valued at $5 billion in 2021, the leading background-check service Checkr was looking to launch its flagship payroll mobile app.

Problem

Know-Your-Customer requirements and collecting financial info adds friction to new workers. CheckrPay needed a compliant and seamless onboarding experience.

Solution

A UX revamp that emphasized incentives, combined related KYC questions, auto-jacked & auto-filled redundant info allowed CheckrPay to go from 11 to 6 onboarding screens.

Before -> After

KYC or Know Your Customer is the difference between a potential user and a paying, earning customer. Customers expect a smooth onboarding experience, but government forms and legal documentation are rarely clean. A preview of the before vs. after, with some screens removed from both sections for product confidentiality.

Before

Before Checkr | Kayman Ventures

After

By improving technical and UX aspects of the product, I was able to cut onboarding from 11 screens down to 6 screens.

After Checkr | Kayman Ventures

Onboarding Emails

Customer onboarding and activation emails.

KV Onboarding Emails. Account Activation.

Branding

Billboard in NYC - Kayman Ventures Brand Design for Checkr

Credits

Studio: Numi

Role: Product Designer

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Posted Jan 10, 2025

A UX revamp that emphasized incentives and improved onboarding, allowing CheckrPay to go from 11 to 6 onboarding steps for better customer conversion.

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