CheckrPay
Alexa Kayman
CheckrPay | Kayman Ventures Mobile Designs
Background
Valued at $5 billion in 2021, the leading background-check service Checkr was looking to launch its flagship payroll mobile app.
Problem
Know-Your-Customer requirements and collecting financial info adds friction to new workers. CheckrPay needed a compliant and seamless onboarding experience.
Solution
A UX revamp that emphasized incentives, combined related KYC questions, auto-jacked & auto-filled redundant info allowed CheckrPay to go from 11 to 6 onboarding screens.
Before -> After
KYC or Know Your Customer is the difference between a potential user and a paying, earning customer. Customers expect a smooth onboarding experience, but government forms and legal documentation are rarely clean.
A preview of the before vs. after, with some screens removed from both sections for product confidentiality.
Before
Before Checkr | Kayman Ventures
After
By improving technical and UX aspects of the product, I was able to cut onboarding from 11 screens down to 6 screens.
After Checkr | Kayman Ventures
Onboarding Emails
Customer onboarding and activation emails.
KV Onboarding Emails. Account Activation.
Branding
Billboard in NYC - Kayman Ventures Brand Design for Checkr
Credits
Studio: Numi
Role: Product Designer
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Posted Jan 10, 2025
A UX revamp that emphasized incentives and improved onboarding, allowing CheckrPay to go from 11 to 6 onboarding steps for better customer conversion.
