Swiss Castle Bakery has been crafting delightful cakes for over 30 years. But when it came to custom cake orders, the process was anything but a piece of cake!
Customers struggled with a long, manual process that involved back-and-forth messages, store visits, and endless calls. Staff juggled handwritten notes and color printouts, leading to delays and miscommunications.
Swiss Castle needed a digital transformation – a way to bring the same love and care they put into their cakes into their ordering process. And that’s where we stepped in.