Colonnade claims bot — Claims chatbot · insurance

Telegram and Viber bot that lets a driver report a motor-insurance claim, mark damage on a car diagram and sign the claim with an SMS code.

Role: Team lead and software architect

Client: Colonnade, insurance company (Ukraine)

Team: 2 developers

Period: 2022

Reporting a car-insurance claim usually means a call centre, paper forms and a visit to the office, all right after an accident. Colonnade wanted policyholders to file a complete motor claim from their phone in a familiar messenger, with every detail the claims team needs: date, location, driver, circumstances, damage and payout details, signed by the customer and delivered straight to the insurer’s CRM.

The claim scenario is a decision tree built in the admin, with texts and buttons stored in the database and linked to bot actions. After consent, the bot shows policies valid on the event date and collects the date through an inline calendar (a web view in Viber) plus geolocation. A Telegram mini-app lets the user mark damage on a car, truck or motorbike diagram and sketch the accident. The generated claim PDF is signed with an SMS code, and a service layer sends each answer to the insurer’s CRM API.

Personal-data consent and a policy check for the event date

Inline calendar for the date and geolocation of the accident

Questions on driver, theft, injuries, property and police or Euro-protocol

Mini-app to mark damage zones on a vehicle diagram and sketch the scene

Payout to a service station or account; claim PDF signed with an SMS code

Built in two months by a team of two (30 commits); the full claim flow runs in Telegram and Viber

PHP (BotMother), Telegram Bot API, Viber Bot API, Telegram Mini Apps, JavaScript, CRM REST API, MySQL, Docker