Slack Community Guide & Article Writing | Support Driven

As a Slack Community Guide:

• Content Creation: Produced monthly content curated advice columns and had the opportunity to contribute a blog on team-building activities, uploaded on Squarespace.
• Community Engagement: Reacted to community posts, and conversations and was a part of weekly team meetings.

Curated advice columns for Support Driven

Check out the articles and content-curated work:

Recipe for Virtual Team-Building: Online Escape Room:

RECIPE FOR VIRTUAL TEAM- BUILDING - ONLINE ESCAPE ROOM — Suppor…

RECIPE FOR VIRTUAL TEAM- BUILDING - ONLINE ESCAPE ROOM — Suppor…

What activities and events are you doing to help team members feel like they are a part of a team instead of on a lonely remote island?





Reporting skipped tickets from Play Mode:

Putting Zendesk to Work is Support Driven’s advice column about…

Putting Zendesk to Work is Support Driven’s advice column about…

Putting Zendesk to Work is Support Driven’s advice column about getting the most out of Zendesk. Get insights and answers from our community of Zendesk adminis…





Updating First Response Times to See the Whole Picture:

Updating First Response Times to See the Whole Picture — Suppor…

Updating First Response Times to See the Whole Picture — Suppor…

Is it possible to force a ‘recalculate’ the first response times for some closed tickets? We have a few ones where the first comment was internal but we were i…





To close, or to not close the ticket? That is the question:

To close, or to not close the ticket? That is the question. — S…

To close, or to not close the ticket? That is the question. — S…

To close, or to not close the ticket? That is the question.