Integration, Analytics & Tracking: Multi-Language Switch, Google Tag Manager, Google Analytics
UX Methods Applied
To reposition LeadNorth’s website for enterprise buyers, I used practical, fast-feedback UX techniques that aligned with their business shift and resource constraints:
Stakeholder Interviews: Worked closely with the founder to uncover key objections faced in sales conversations — these shaped the content structure and messaging hierarchy.
Jobs-to-Be-Done (JTBD): Framed each solution page around buyer goals (e.g. “Need pipeline without hiring SDRs”) rather than service features.
Journey Mapping: Designed clear flows for two audiences — decision-makers (CMOs, Heads of Growth) and potential hires — ensuring both had frictionless access to relevant content.
Heuristic Review: Audited their old site for trust gaps, weak CTA placement, and unclear service differentiation — all of which informed the redesign.
Lightweight Usability Testing: Ran async design reviews with the client team and a few industry contacts to validate clarity and credibility before build.
Like this project
Posted Jul 31, 2025
As a full-stack brand, UX designer & web developer, I repositioned brand & rebuilt the site to align with the expectations of product-first, enterprise buyers.