As the Product Designer, I was responsible for designing and implementing user-centered solutions to streamline the meeting management process for a central bank department. My work spanned user research, wireframing, prototyping, usability testing, and close collaboration with cross-functional teams to ensure a seamless digital transformation.

Manual Processes: Meetings were scheduled and managed via email-based submissions, leading to inefficiencies and lack of structured data.

Action Item Tracking: Teams struggled to track meeting outcomes, action items, and follow-ups, resulting in delays and miscommunication.

Lack of Centralized Reporting: Generating reports on meeting discussions and action item statuses was time-consuming, as records were only available in physical format.

Approval Workflow: The approval process was fragmented, requiring multiple back-and-forth emails, making it difficult to maintain transparency.

Conducted user research through interviews with meeting organizers, approvers, and admins to understand workflows, pain points, and requirements.

Designed and tested interactive prototypes to streamline meeting scheduling, approval workflows, and action item tracking for improved efficiency.

Introduced query-based reporting to allow users to extract insights from past meetings, reducing dependency on manual documentation.

Partnered with cross-functional teams to ensure design decisions aligned with regulatory requirements, business goals, and technical feasibility.