Call Center Performance Analytics Dashboard Tools:
Amal Jose
Call Center Performance Analytics Dashboard
Tools: Excel, Advanced Formulas, KPI Design
Description:
Developed a comprehensive productivity dashboard tracking outbound connectivity, call efficiency, attendance, talk time, break utilization, and agent rankings. Designed performance scoring models and visual reporting systems to support workforce management and operational decision-making.
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Posted Jun 18, 2026
Call Center Performance Analytics Dashboard Tools: Excel, Advanced Formulas, KPI Design Description: Developed a comprehensive productivity dashboard trackin...
