A powerful inspection scheduling and reporting platform for HDMK's clients, agents, and inspectors.

HDMK Scheduling is a real-time, ZIP code and map–based inspection booking platform built to simplify home inspection workflows for clients, real estate agents, and inspectors. With seamless calendar integration, e-signing, and automated email flows, the system ensures smooth coordination and rapid report delivery—from initial booking to post-inspection PDF generation.

Real-time ZIP code–based inspector discovery with fallback inquiry option

Outlook-integrated calendar management for inspectors

Time-restricted booking window with full inspection detail entry

Multi-inspector selection for overlapping availability

Automated email flows with service agreement, inspector and property info, and e-signature links

Intuitive e-sign interface with reusable signatures

Web portal for agreement signing and payment processing

Full inspection lifecycle management (pending, approved, completed)

Custom report generation with embedded images and breakdowns

Scalable, email-driven document delivery system

HDMK Scheduling delivers a frictionless experience for both inspectors and homeowners while meeting the industry’s demand for speed, accuracy, and reliability.

HDMK Scheduling delivers an enterprise-grade experience for a high-volume inspection business. It balances flexibility with structure, allowing agents and inspectors to collaborate effortlessly while ensuring clients get same-day reports with professional polish.

Multi-Role Access:  Built dedicated interfaces for clients, agents, and inspectors with tailored permissions and workflows suited to each user’s responsibilities.

Inspector Calendar Sync: Integrated Outlook calendar sync to allow inspectors to manage availability and block slots automatically when inspections are booked.

Manual Slot Management: Gave inspectors the ability to manually open or close specific time slots within a day.

Slot-Level Conflict Detection: Implemented conflict detection at the individual slot level, auto-blocking overlapping times when external calendar events are added.

Fallback Inquiry Flow: Implemented an automated fallback mechanism that notifies the HDMK office when no inspectors are available in the user’s area.

Agent-Scheduled Bookings: Enabled agents to schedule inspections on behalf of clients with automatic linking and profile-based autofill of relevant details.

Secure Custom Forms:  Policy-validated, schema-driven forms encrypt field-level data, capturing lockbox codes and special instructions securely.

Adaptive Booking Window: Dynamic hold timer self-adjusts to traffic and inspector load, maximizing slot utilization while minimizing abandoned reservations.

Temporary Slot Holds: When a user begins booking, the chosen slot is held across all inspector calendars for up to 7 minutes to prevent double-booking.

Multi-Inspector Scheduling Support: Enable users to invite multiple inspectors to a single appointment when overlapping availability exists, improving flexibility and speed.

Hyperlocal Inspector Discovery: Geo-fenced ZIP & GPS search with elastic indexing returns millisecond results.

Actionable AMP Emails: Interactive AMP emails embed sign, pay, and reschedule actions, delivering in-inbox workflows with graceful fallback HTML.

E-Signature Integration: Integrated a drawable e-signature interface where clients sign once and apply it across all marked sections of the agreement.

Service Agreement & Attachments: Attached agreements, state-specific practice standards, and cost breakdowns to every email for regulatory compliance and transparency.

Web Portal for Signing: Built a secure signing experience in a dedicated web portal with real-time status tracking and email confirmations.

Instant Payment Gateway: PCI-DSS-compliant gateway processes Apple Pay, Google Pay, ACH, and cards with partial-payment and refund workflows.

Status-Based Inspection Dashboard: Developed role-based dashboards where users can view appointments grouped by status of acceptance/completion.

Service Selection & Pricing Input: Inspectors confirm inspections by selecting required services and setting prices for each, with an automatic total cost breakdown.

Editable Inspection Details: Provided inspectors the ability to update inspection details before completion, including pricing, services, and scheduling information.

Detailed Inspection Notes Input: Built an intuitive form for inspectors to record post-inspection notes, findings, and descriptions in a structured layout.

Image Upload & Management: Allowed inspectors to upload, and organize high-resolution images alongside related inspection notes.

Automated PDF Report Generation: Automated the creation of polished, branded PDF reports combining inspection data, notes, and images for same-day delivery.

Report Email Distribution: Send final reports to all parties via email once inspections were completed and documentation was finalized.