Jedi Dashboard for LMS Efficiency

Jedi Dashboard for an LMS to improve Program Managers' efficiency. Led UX research with 20+ stakeholders, identifying workflow gaps in ticket resolution, session planning, and learner communication. Designed a scalable system with activity tracking, email sync, and 1-click automation. Used Figma & MUI for rapid prototyping and dev handoff. Result: 50% increase in learner capacity per PM and reduced operational overhead.

UX Research, Interaction Design, UX & UI Design, Usability Testing, Wireframe

At Great Learning, I led the UX design of the Jedi Dashboard, a core component of the Ninja Olympus LMS. The goal was to enhance the efficiency and bandwidth of Program Managers (PMs) by designing a scalable internal product that could support more learners without increasing operational overhead.

PMs handle key responsibilities across learner engagement, support tickets, session planning, and progress tracking. However, several issues affected their efficiency:

Communication was scattered across email, WhatsApp, and phone

No centralised view of learner progress or history

Session planning was time-consuming and prone to errors

Tasks lacked automation, affecting turnaround times

Teams struggled to track performance or forecast workloads

These issues restricted each PM to managing 100–120 learners, limiting scalability and productivity.

To understand pain points, I conducted research with over 20 Program Managers, 5 BU heads, and Senior PMs. We also sent out surveys for quantitative validation.

Key findings included:

Follow-up history and learner context were fragmented

Ticket logs were incomplete or outdated

Content import was a manual, repetitive task

Session planning was stressful due to a lack of visibility

No automation existed for managing “at-risk” learners

These insights guided the design strategy toward visibility, automation, and simplified workflows.

We categorised the tasks into communication-related and non-communication-related to structure the solution. Major features included:

360° Learner View: Centralised profile with history, tickets, communications, and progress

Activity Tracking: Logged emails, calls, and WhatsApp messages per learner

One-click Automation: Bulk follow-ups and segmentation of learners (e.g., inactive, at-risk)

Session Planning Interface: Streamlined scheduling and tracking

Performance Filters: Views to track engagement, collections, reactivations, and more

We used Figma for UX/UI design and Material UI (MUI) components for faster development handoff with React.

Usability testing revealed areas to refine, such as dense tables preferred by PMs to view more data, and simplifying advanced filters. We adjusted UI density, improved filter logic, and optimized layout based on real workflows.

After launch, we worked with experimental teams to measure adoption and impact.

Results within 3 months:

50% increase in learner capacity per PM (from 120 to 200 learners)

70% reduction in ticket resolution time (from 48 hours to under 10 minutes)

Logged communications and activity history for better visibility

Improved planning and progress tracking

Reduced stress on PMs with automation and real-time insights

The Jedi Dashboard transformed a fragmented workflow into a seamless experience. By combining deep user research, system thinking, and scalable UX design, we empowered PMs to focus on learner success instead of administrative overhead.