Interactive Training Program for Customer Service Staff

Designed and developed an interactive training program for customer service staff at a large corporation, focusing on improving communication skills and product knowledge.

My Contributions: Employed a mix of interactive simulations and scenario-based learning using Storyline 360, ensuring the content was engaging and applicable to real-world situations. Conducted thorough needs assessments to tailor content effectively.

Outcomes: The training program was well-received, with a 90% completion rate and notable improvements in customer service metrics post-implementation. Feedback highlighted the effectiveness of the interactive elements in enhancing learning retention.