Interactive Training Program for Customer Service Staff
Brittany Tucker
Designed and developed an interactive training program for customer service staff at a large corporation, focusing on improving communication skills and product knowledge.
My Contributions: Employed a mix of interactive simulations and scenario-based learning using Storyline 360, ensuring the content was engaging and applicable to real-world situations. Conducted thorough needs assessments to tailor content effectively.
Outcomes: The training program was well-received, with a 90% completion rate and notable improvements in customer service metrics post-implementation. Feedback highlighted the effectiveness of the interactive elements in enhancing learning retention.
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Posted Apr 6, 2024
Designed and developed an interactive training program for customer service staff at a large corporation.
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