Built a centralized ops engine for a Federal dept. Replaced manual workflows with a system of record. Result: 73% faster execution and 100% team adoption.
Service Pillar: Project Management & Executive Leadership
Client: U.S. Federal Government
Problem:
Operations relied on fragmented workflows, email-based coordination, and disconnected tools. In a high-volume environment, this lack of structure created significant manual rework, obscured project ownership, and introduced unacceptable regulatory and quality-control risks.
What I Delivered:
Led the end-to-end implementation of the Communications Tracker as a centralized project management platform and system of record. I redesigned the project lifecycle—from intake and review through execution and close-out—replacing ad-hoc coordination with structured, auditable workflows. By establishing clear execution standards, I enabled cross-functional teams to work with consistency and predictability.
Results & ROI:
"Transformed a manual, high-risk environment into a streamlined, centralized engine."
Consolidated Infrastructure: Spearheaded the ServiceNow platform rollout, migrating 3 disconnected tracking tools into 1 centralized system of record.
Efficiency Gains: Optimized workflow architecture to reduce task completion time by 73%, significantly increasing the team's capacity for high-volume delivery.
Scaled Team Enablement: Led the onboarding and training of 60+ cross-functional members, ensuring 100% adoption of the new execution standards.
Risk Mitigation: Established a fully auditable "Chain of Custody" for communications, eliminating manual errors and strengthening regulatory compliance.
Enhanced Visibility: Deployed real-time dashboards that provided stakeholders with instant clarity on request status, ownership, and delivery timelines.