Standard Operating Procedure (SOP) Development
John Lightcap
I will transform your processes into clear SOPs that drive consistency and speed.
No matter which tier you choose, this service equips your business with clearly defined, repeatable processes that drive consistency, improve efficiency, and empower your team. Here’s what you’ll gain:
Process Mapping and Documentation: Understand and streamline your workflows with a comprehensive, step-by-step guide tailored to your business needs.
Actionable SOPs for Team Use: Whether it's a simple checklist or an advanced interactive digital procedure, your team will have everything they need to execute tasks with precision.
Training Support (Optional for Higher Tiers): Simplify onboarding and reduce training time with guidelines, videos, and modules that make adoption easy.
Scalability and Quality Control (Premium Options): Gain advanced flowcharts, quality checkpoints, and process tracking templates to ensure your systems evolve with your business.
Customization to Fit Your Needs: With flexible add-ons like process variations, stakeholder interviews, and revision rounds, you get exactly the level of detail and support required.
Whether you’re a small business needing essential documentation or a growing enterprise seeking advanced, scalable SOPs, this service ensures your operations run with clarity and consistency.
The Standard SOP Development Package includes:
Documentation of one (1) business process containing up to 25 steps
One (1) 60-minute stakeholder interview
Up to two (2) process variations
Development of:
Comprehensive written procedure
Detailed flowchart
Training guidelines
Video documentation (up to 10 minutes)
Quality control checkpoints
One (1) revision round
Delivery within 7 business days
Additional fees apply for:
Processes exceeding 25 steps ($100 per 5 additional steps)
Additional stakeholder interviews ($100 per hour)
Additional revision rounds ($150 per round)
Additional process variations ($187.50 per variation)
FAQ
1. What is an SOP, and why does my business need one?
Answer: An SOP (Standard Operating Procedure) is a step-by-step guide that documents how a process should be executed. It ensures consistency, reduces errors, and helps train new team members quickly. For growing businesses, SOPs are essential for scalability and efficiency.
2. How do I know which processes to start with?
Answer: Start with processes that are critical to your operations, frequently repeated, or prone to errors. During our initial discussions, I can help you identify which workflows would benefit most from documentation.
3. What happens during the stakeholder interviews?
Answer: Stakeholder interviews are used to gather insights from the people who manage or execute the process. I’ll ask targeted questions to understand the current workflow, challenges, and nuances. You don’t need to prepare extensively—just be ready to discuss the process in detail.
4. How detailed are the written procedures?
Answer: Procedures are documented step by step, tailored to your needs. Basic tiers provide clear, text-based instructions, while higher tiers include visuals, flowcharts, and video walkthroughs for enhanced clarity and usability.
5. Can I add more than one process to a single project?
Answer: Yes, you can include multiple processes in one engagement. Discounts may be available for documenting multiple processes at once, depending on their complexity and scope. Let’s discuss your needs to create a custom package.
6. What happens if my process exceeds the step limit?
Answer: For processes exceeding the step limits, additional steps are documented for $100 per five extra steps. This ensures the final SOP is complete and accurate without compromising quality.
7. Can I request revisions if the SOP doesn’t meet my expectations?
Answer: Yes! Revision rounds are included in the Standard (one round) and Premium (two rounds) tiers. Additional revisions can be purchased for $150 per round. I’ll work with you to ensure the deliverables meet your expectations.
8. Will my team need training to use the new SOPs?
Answer: Most likely, you'll want to work with your team to create Awareness (why are we doing this), Ability (can they do it) and Adoption (are they doing it). Most SOPs are intuitive and user-friendly. If additional training is needed, we can discuss support options.
9. How is the documentation delivered?
Answer: Deliverables are provided in digital formats, typically as PDFs or editable files.
Like this project
Posted Apr 14, 2025
Transform tribal knowledge into systematic processes that maintain quality standards while reducing training time.
COO Expertise for Business Growth and Efficiency
Business Strategy Alignment and Action Plan Session
