Customer Service Management
Paulo Carbajal
I experienced rapid company growth, and we had to expand the customer service department from 20 individuals to 1,000. To achieve this, we needed to outsource some processes, collaborate with vendors, analyze and implement new tools and platforms, and finally establish the necessary structure to support this expansion
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Posted Oct 30, 2023
I had the opportunity to grow a customer service department from 20 to 1000 people and gained experience in staffing, needs, costs, HR providers and platforms
