Revamped Healthcare Operations for Efficiency
Young J
1. REDEFINING OPERATIONAL EXCELLENCE AND IMPLEMENTING INNOVATE SERVICES
• Implemented performance and change management systems with LEAN principles that resulted in improved administration of Flu vaccines by greater than 50% in less than 2 years, decreased Third Next Availability by up to 30% while maintaining 4+ STAR health plan ratings and patient Net Promoter Scores near 85
2. BUILDING STANDARDIZED PROCESSES AND WORKFLOWS TO DELIVER CONSISTENT PATIENT-CENTERED CARE
• Leveraged Confluence to revamp documentation of Standard Operating Procedures and workflows for clinical teams with defined modules for pre-visit, check-in, patient-visit, check-out, and post-visit protocols with job aides and training videos
• Created a Quality Assurance and Monitoring unit within the Clinical Center of Excellence to conduct onsite observations, time and motion studies, provide real-time coaching, and identify systemic factors contributing to errors or inefficiencies.
3. LEADING BUSINESS UNIT EFFICIENCY THROUGH OPTIMIZATION AND INCREASED PRODUCTIVITY
• Management controls including negotiated medical supply cost reductions, reduced expenses on contracted staffing and overtime, and staffing schedule optimization contributed to a 60% YOY improvement in Op Gain
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Posted Jan 8, 2025
Successfully transform operational processes for a mid-sized healthcare facility, resulting in a 30% increase in efficiency and reduced patient wait times.
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