Clear Health™ provides medical billing software for hospitals and ASCs. I redesigned the checkout flow to reduce friction, improve trust, and increase upfront payments.

Lead UX Designer — UX research, responsive design, flow redesign, and prototyping.

Patients saw multiple prices at once and couldn’t tell what they owed or what insurance covered.

Simplify the billing flow.

Clarify total cost of care.

Increase upfront payments.

Complex provider breakdowns risked overwhelming patients, and dozens of cost details had to fit within mobile screens.

Consolidated pricing data into one clear breakdown.

Removed distracting notifications to keep patients focused on completing a payment.

Created a collapsible list of services so patients could expand or hide details.

Introduced a toggle to compare payment plans side by side.

Added a “Save 10%” badge to encourage full payments upfront.

✅ 90% of patients paid upfront (↑30%) ✅ Higher patient satisfaction scores ✅ Secured early funding

Small design decisions can drastically impact trust, sales, & retention.