Data Visualization Dashboard for Business Insights

At Principal Financial Group, I focused on improving processes through data analysis and visualization. I built a comprehensive dashboard to identify and analyze ticket trends, which significantly enhanced our ability to manage and reduce ticket volume. By leveraging advanced data visualization techniques, I provided clear, actionable insights to the team, leading to a 30% reduction in ticket volume and a 25% increase in process efficiency. This dashboard enabled us to identify recurring issues quickly, streamline workflows, and implement proactive measures to prevent future ticket occurrences. The improved data accuracy and clarity facilitated better decision-making, driving overall business performance and efficiency.