After these two sprints, the founders came back with a bigger ask. They had rethought the entire product experience, moving from a traditional dashboard to an AI-centric interface built around a chat experience and workflow automations they called "operators." They arrived with a rough, napkin-level concept of how it should work. We took that vision, structured it, and designed it from scratch: new components, new layouts, new interaction patterns, and around 30 additional screens with a rebuilt design system underneath. Throughout the retainer, we also coordinated directly with their development team, jumping on calls and answering questions to make the handoff as seamless as possible.