2. Customer Experience Improvement for an Educational Platform. by Lee-ann Keyter2. Customer Experience Improvement for an Educational Platform. by Lee-ann Keyter
2. Customer Experience Improvement for an Educational Platform.
Objective: Enhance the customer service and client management strategies for an online education platform, increasing client retention and satisfaction.
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Posted Nov 19, 2024
Review customer service processes, develop a proactive strategy, train teams on handling complex queries, and implement a follow-up system.