Community Moderation for OWN's Discord

Platform: Discord (Community for the OWN Social Media App) Role Focus: Community Health, Engagement, Trust & Safety

As a Community Moderator for OWN, I supported the Discord community built around the OWN social media app. I helped create a safe, welcoming space where users could connect, discuss content, and engage with the brand beyond the app itself. The role required real-time moderation, empathy, and strong judgment in a fast-moving community environment.

Moderated live Discord channels supporting the OWN social media app community

Enforced community guidelines consistently while reflecting OWN’s empathetic brand voice

De-escalated conflicts, addressed harassment, and removed harmful content in real time

Welcomed new members and encouraged positive, meaningful participation

Supported conversations during launches, campaigns, and high-engagement moments

Flagged recurring issues, user feedback, and sentiment trends to internal teams

Collaborated with fellow moderators and admins to maintain community standards

Maintained a respectful, inclusive Discord environment for a diverse user base

Reduced disruptive behavior through proactive moderation and clear communication

Strengthened user trust by balancing enforcement with empathy

Extended the app’s community experience beyond the platform itself

Discord moderation (channels, roles, permissions, reporting)

Trust & Safety & community governance

Real-time conflict resolution and de-escalation

Community engagement strategy

Brand voice alignment

Cultural sensitivity and inclusive communication