Business Process Architecture & Operational

Business Process Architecture & Operational Excellence | Lean Six Sigma Black Belt

I help businesses grow without losing control of how they operate.

As a Lean Six Sigma Black Belt with over 15 years leading process improvement across healthcare, higher education, and operations, I've built the systems that let organizations scale without the chaos that usually comes with growth. My work sits at the intersection of strategy and execution: process architecture, workflow redesign, SOP development, and operational diagnostics that turn "we're too busy to fix this" into a functioning system.

Through Obsidian Success, I bring that same discipline to entrepreneurs and small businesses using the LEAN framework: Locate, Eliminate, Align, Normalize. The premise is simple. A business should not only grow. It should improve while it grows.

What I can help with:

Process mapping and workflow redesign

SOP creation and documentation systems

Operational audits to find where time and money are leaking

Change management for teams scaling past their current systems

I also host The Real Place with M. Flournoy IV, a podcast where I unpack the real reasons projects stall, teams misalign, and businesses outgrow their own processes. If you want a preview of how I think before you hire me, that's the place to start.

If your business is growing faster than your systems can handle, let's fix that.