What stood out to me from the start was Romario’s commitment to research. With previous agencies, I often felt like they didn’t truly understand me—as if they wanted to dive in without first grasping what drives my business. With Romario, it was completely different. He asked questions I hadn’t even considered. He immersed himself so deeply in our brand that, in the end, he could articulate our story better than I could myself. And that’s exactly why he got to the core.